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What is your LeatherHeat Leather and Lingerie Return Policy?
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Returns are accepted only in case of prior authorization. We accept all returns
based on manufacturer's defect or sizing problems. If you have a defect in material,
quality or the garment was the incorrect size, you must notify LeatherHeat by email within
48 hours of receiving your order. After we have given you authorization to return, the
item(s) must be received within 10 days. If you choose to exchange for another garment,
you will only be charged shipping for the new garment. If you are returning for a credit,
there is a 20% re-stocking fee if the item has not been opened. If the item has been
opened, there is a 20% restock and repackage fee. Your credit card will be credited the
price of the garment(s), less the 20% as appropriate.. Shipping Fees cannot
be refunded. All products must be in perfect condition with tags still on and in original
packaging. If a product has been worn or shows signs of wear, the product cannot be
refunded and will be returned to the purchaser.
For reason of hygiene the return product must be unworn and unused. Underwear and intimate
items, once worn cannot be returned. Federal and State Laws prohibit the return of
certain undergarments such as thongs, panties, etc. Please write our merchant processing
center in advance of returning any items for authorization instructions. Our company
cannot be responsible for returns that have not been authorized and your purchase from
this website constitutes legal acceptance of these terms.
For any return authorization please reference your NAME AND INVOICE # and EMAIL
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